“Because of stay-at-home orders and changing directions from the IRS, people have been confused about how to get their full payments, said Jessica Bartholow, a policy advocate with Western Center on Law and Poverty in California.
“Those face-to-face interactions where we would normally give out information pertinent to the population from trusted, informed community allies is no longer an available channel of communication,” Bartholow said. “People don’t always know which [benefit] they are getting. It can be the matter of one letter in an acronym that can change which deadline applies to you.”
